Keeping
your information safe and sound
Russell Richardson are committed to protecting the privacy
of all our customers wherever in the organisation you provide us with your
personal information.
We believe in being open and up front with how we use our
customers personal information and have developed our Privacy Promise, a quick and simple summary explaining how we
manage, share and look after your information. If you would like to know more
about how we process your personal data, please read our detailed Privacy Policy found below.
The
Russell Richardson Privacy Promise
We promise to collect, process, store and share your data
safely and securely, by ensuring:
· You’re always in control: Your privacy will be respected at all times and we will put you in control of your privacy with easy-to-use tools and clear choices.
· We work transparently: We will be transparent about the data we collect and how we use that data so that you can make fully informed choices and decisions.
· We operate securely: We will protect the data that you entrust to us via appropriate security measures and controls. We’ll also ensure that other businesses we work with are just as careful with your data.
· For your benefit: When we do process your data, we will use it to benefit you, to make your experience better and to improve our products and services.
The Russell Richardson Privacy Policy
1.
Who
are ‘Russell Richardson’?
‘Russell Richardson’ (referred
to in this policy as “weâ€, “us†or “ourâ€) is a trading name of:
RUSSELL RICHARDSON
& SONS LIMITED
Units 11-14 Park House Lane,
Sheffield,
South Yorkshire,
S9 1XA
Registered
Company Number: 01351912
ICO
Registration Number: Z5406889
2.
How do
I contact you with questions about this policy?
Please send any questions you
have to the following address via email or post:
Email: privacy@russellrichardson.co.uk
Mail: Data Protection
Russell Richardson & Sons Limited
Units 11-14 Park House Lane,
Sheffield,
South Yorkshire,
S9 1XA
3.
Where do
you get my data from?
We may collect personal
information about you in a limited number of ways:
Data
you give to us:
·
When you make an enquiry on our website;
·
When you talk to us on the phone or at any events
we have attend;
·
When you use our website;
·
When you send emails or letters to us.
Data
we collect when you use our services:
·
Payment and transaction data.
Data
from third parties we work with:
· Agents and other organisations working with us or on our behalf.
4.
What
data do you have about me?
We may have a variety of data
on our system. We have grouped these below for your understanding:
· Identity data – name and job role of those enquiring about or booking our services.
· Contact data – location, postcode, email address or telephone numbers.
· Transaction data – details of the products and services you have purchased from us, including date and time of booking or purchase and spend in relation to that transaction.
·
Usage
data
– information about how you use our website, products and services.
The personal data collected
relates to a named individual at an organisation and, where applicable, a
member of the public should they enquire.
5.
How do
Russell Richardson use my personal information?
We can only use your data if
we have a ‘lawful basis for processing’ and we must tell you what it is. We
collect the personal data above to perform a contract with you and your
organisation. We also have a legitimate interest to hold this data to ensure we
communicate with the most relevant person at your organisation.
6.
Who do
you share my data with?
We occasionally have to share your data with 3rd parties to provide you with our services and continue to meet our legal obligations. These circumstances are:
·
To fulfil your order and communicate with you;
·
With third party organisations where we are
unable to fulfil your order;
·
To authorise debit/credit card payments and any
other transactions authorised by the customer;
·
To manage and maintain the accuracy of your
records;
·
To handle complaints and improve customer
service;
· To meet legal obligations, for example, for the purposes of national security, taxation and criminal investigations.
We’ll never make your personal data available to anyone outside Russell Richardson for them to use for their own marketing purposes without your prior consent.
7.
Third
party links
Our website may include links
to third party websites, plug-ins and applications. Clicking on those links or enabling those
connections may allow third parties to collect or share data about you. We do not control these third-party websites
and are not responsible for their privacy statements. When you leave our website, we encourage you
to read the privacy notice or policy of every website you visit.
8.
Do you
share my data outside the EEA (EU + Iceland, Liechtenstein and Norway)?
If we transfer your personal
information outside the EEA, we have to tell you. We do not transfer your data
outside of the EEA.
9.
Can I
trust Russell Richardson with my data?
We have put in place
appropriate security measures to prevent your personal data from being
accidentally lost, used or accessed in an unauthorised way, altered or
disclosed. In addition, we limit access to your personal data to those
employees, agents, contractors and other third parties who have a business need
to know. They will only process your personal data on our instructions and they
are subject to a duty of confidentiality.
We have put in place
procedures to deal with any suspected personal data breach and will notify you
and any applicable regulator (including the ICO) of a breach where we are
legally required to do so.
10. How long do you keep my information for?
We will keep your personal
information for as long as you are our customer. After this, we may keep your
personal information for up to 2 years for one of the following reasons:
·
To respond to any questions or complaints from
you;
·
To maintain our records;
·
To comply with laws applicable to us.
After such time, we will
securely delete your personal information. If we receive a bounce back from any
of the emails that we send to you on a number of occasions, we will delete your
personal information in relation to those emails.
Where your organisation
provides personal data to us for destruction, this data is disposed of within
24 hours of arriving at our facility.
11. Will you send me marketing and can I stop
receiving emails from Russell Richardson?
We may use your personal
information to tell you about relevant services and any upcoming offers.
You can ask us to stop sending
you marketing messages at any time – you just need to contact us or use the
opt-out links on any marketing message sent to you.
Where you opt out of receiving
marketing messages, this will not apply to personal data provided to us as a
result of purchasing our services or any other transaction between you and us.
12. What rights do I have?
Everybody has rights relating to their own personal data.
You have the following rights about your personal data:
·
Asking for a copy of the information we hold;
·
Asking to correct any information we hold which
may be wrong;
·
Objecting to or requesting the erasure of your
personal data
·
Requesting we port your data to another
organisation
·
Not to be subject to automated decision making.
Although you can ask for all of these things, we will not
be able to uphold these rights in every situation. Should you want to enforce
any of your rights above please use the contact details at the top of this policy.
You can also complain about the use of your information to the Information Commissioner, if you would like to do this we would like you to let us know first so we can try to rectify the problem. If you would like to complain to the Information Commissioner, you can find their website here: www.ico.org.uk.
Privacy Statement