Following the Prime Ministers announcement on Monday evening and after much consideration, we have taken the decision to suspend all collection services until further notice.

This was not an easy decision to make, especially with confusion in our industry surrounding 'waste collections' as key services. However, in these unprecedented times, the safety and wellbeing of our customers and colleagues had to take priority. We will always remain advocates of the importance of secure, confidential waste services but we must be mindful of our colleagues with family members in high risk categories. We are limited in the precautions we can take to protect these members of staff while continuing to make collections in a way that is safe and also guarantees the security of customers' data.

We've listened to our customers over the last few days, and many of you have already closed offices and sites, or plan to do so shortly. A compounding factor in our decision to suspend collections is that to send our trucks and operatives out to the few customers that remain open is simply no longer sustainable. We are asking those customers who remain open to understand that our decision to suspend collections is also to protect our business and the employment of our staff, so that we can continue to work with you and provide our services in the years to come.

We do understand that for a few of our customers, our decision to suspend collections may cause you a problem, if this is the case, we're here to listen and help however we can. If possible, we recommend using any spare security sacks you have, or alternatively, using black sacks for excess confidential waste and securing them well. Please store your confidential waste in a safe please and we will be happy to collect any extra you have when collections resume. We do have a reduced number of staff working from home who will do all they can to help.  Please call our office number 0114 2518141 or email info@russellrichardson.co.uk to discuss options.  

We would like to take this opportunity to thank you for your understanding and co-operation during these unprecedented times and wish you, your loved ones and colleagues well.

Jonathan, Natalie, Lyndsay & Emma
Directors, Russell Richardson & Sons Ltd.