What Our Customers Say

Here's what a few of our customers have to say about us...

Customers comments...

HML Guthrie

Date: 2016-06-29  Sector: Property

Established for over 20 years, HML Guthrie specialise in residential property management, looking after properties throughout Cheshire and the north-west.

Requirement: Generating too much confidential waste for members of staff to shred in-house, HML Guthrie required a solution that would be time saving and convenient while also being cost effective.

The solution:  With lockable wooden cabinets installed at convenient points throughout the offices, Russell Richardson provide an on-site shredding service to HML Guthrie, so that any confidential waste is destroyed before leaving the site. Staff at HML Guthrie benefit from a regular, scheduled collection service and no one needs to take time from their busy schedule to stand shredding. At times when HML Guthrie have additional confidential waste, Russell Richardson provide sealable sacks to be collected and shredded with their regular service.

Clare Pyatt from HML Guthrie commented:
“The staff at Russell Richardson are always happy to help and quick to respond to queries. We recently had a significant volume of additional confidential waste and Russell Richardson were quick to respond at short notice.”

The Bolsover School

Date: 2016-05-05  Sector: Education

The Bolsover School is a mixed secondary school for children aged 11-18, located in Derbyshire. 

Requirement: At The Bolsover School, the majority of paperwork they generate requires confidentially destroying to ensure the confidentiality of the pupils’, staff and school’s data. The volume of confidential waste the school produces can fluctuate throughout the year so The Bolsover School require a secure shredding service that is not only acceptable for the school’s budget but also flexible.

The solution:  With lockable containers left on site, Russell Richardson provide a regular, scheduled collection service to The Bolsover School. Extra containers or security sacks are delivered and collected when necessary throughout the year. An offsite shredding service has kept costs and carbon footprint for the school to a minimum whilst also ensuring they comply with data protection regulation.

Michelle Amos from The Bolsover School commented: “When researching companies for shredding services Russell Richardson was able to accommodate our requirements whilst keeping costs at a realistic level. We receive a quality service from friendly and helpful staff.”



Derbyshire County Council

Date: 2016-05-03  Sector: Public Sector

Derbyshire County Council Adult Care provide a range of universal services to help the wellbeing of people in their region. 


Generating a high volume of sensitive and confidential waste, Derbyshire County Council Adult Care required a solution that would not only save time for the staff but would provide a secure and certified method of destruction.

The solution:

With security and saving time the priorities for the adult services department at Eckington Adult Care, Russell Richardson provided two lockable cabinets to keep the confidential waste secure between scheduled collections. With Russell Richardson’s service operatives emptying the consoles on a regular basis, staff at the adult care centre didn’t need to lift a finger. Certificates of destruction were provided to Derbyshire County Council after each shred.

When the office was closed down, Russell Richardson provided a flexible solution, assisting with the additional high volumes of confidential waste and removing the consoles as requested.

Marilyn Dean, Business Service Assistant at Eckington Adult Care said: “Russell Richardson staff were always extremely helpful and accommodating, always friendly and polite. Nothing was too much trouble and we found the service to not only be extremely time saving and convenient but also the most cost effective method of destruction. Russell Richardson provided an excellent, first class service.”


Date: 2014-03-02  Sector: Food

Founded in 1865 Cargill is an international producer and marketer of food, agricultural, financial and industrial products and services. It employs 142,000 people in 65 countries and helps customers succeed through collaboration and innovation by sharing its global knowledge to help meet economic, environmental and social challenges.

Environmentally aware, Cargill values the confidentiality of its customer’s information and works hard to protect it. A clear desk policy along with a focused approach to the secure destruction of private and confidential information required the procurement of a trusted shredding supplier.

The Solution
Following a review of its existing shredding procedures Cargill appointed Russell Richardson & Sons as their preferred contractor.

A number of lockable consoles were installed throughout Cargill’s offices and a scheduled collection service was implemented. One of Cargill’s requests was that they wanted the shredding consoles emptied and the paper shredded before the majority of staff arrived on site. To accommodate this Russell Richardson arrives at 5.00am and are just leaving as the first office staff arrive at 7.00am.

Cargill were also keen to reduce their carbon footprint so Russell Richardson implanted a tailored reporting scheme and within three months were able to help Cargill reduce their carbon footprint by 3.9 tonnes.

Karen Baxter, office services manager at Cargill commented
"Working with Russell Richardson has been a pleasure. We have found their approach to delivering a quality service combined with value for money is second to none.

Furthermore, the level of reporting is unrivalled, with destruction certificates, paperwork for audit trail purposes and environmental performance figures being of enormous help with our internal reporting. The focused approach that Russell Richardson takes has allowed us to monitor the service, make continual improvements and realise genuine savings"

Engineering & Welding Supplies Ltd

Date: 2014-03-02  Sector: Engineering

Engineering & Welding Supplies Ltd is the UK’s largest independent welding distributor and has an extensive network of distribution centres. As a result it handles confidential customer information across the entire company on a daily basis.

Each individual branch dealt with the disposal of confidential documents and information at a local level, resulting in a number of agreements with different shredding suppliers. Therefore Engineering & Welding wanted to put in place a consistent, robust and secure document destruction procedure as well as incorporate further recycling to enhance their environmental credentials and assist them acquiring ISO 14001.

The Solution
Russell Richardson & Sons Ltd already provided an onsite shredding solution and a recycling service to Engineering & Weldings site in Sutton in Ashfield. The contract was extended to cover a further eight sites under one single source contract.

Tommy Dowle, operations manager at Engineering & Welding Supplies comments
We take the protection of our customers confidential information extremely seriously and in the past each branch had contracted an individual supplier. However, we wanted to attain much higher recycling rates and Russell Richardson’s went above and beyond what we expected and implemented a group wide secure shredding and a general recycling service which was immensely helpful in us obtaining the ISO 14001accreditation"

Whitefriars Housing

Date: 2014-03-02  Sector: Housing

As Coventry’s largest social housing landlord and part of the larger WM Housing Group, Whitefriars Housing was actively working towards a waste minimisation strategy to responsibly reduce the organisation’s impact on the wider environment. Part of the strategy included the waste hierarchy and Whitefriars was seeking to destroy all of its waste paper via a secure shredding process thereby diverting it away from the normal commercial waste stream and away from landfill.

The Solution
Russell Richardson & Sons were contracted to provide a regular onsite shredding service to all 10 sites across Coventry. All the paper is shredded to 16mm before leaving Whitefriars premises and is then sent to paper mills for recycling back into tissue products. Thereby the implementation of a secure destruction process has successfully diverted paper away from landfill and enabled Whitefriars to track the amount of paper that is shredded and recycled.

Together with the secure shredding service, Russell Richardson also removes any cardboard and plastic items from all of Whitefriars sites and recycles them.

Phil Felgate, group facilities services manager at WM Housing Group comments
"It was very important to us that we worked with the right partner to ensure that we were able to fulfil our waste reduction commitments and that of the waste hierarchy. The shredding and recycling services implemented by Russell Richardson are of a very high calibre in terms of security and environmental credentials.

Furthermore, as an independent shredding company, Russell Richardson is extremely customer focused with a completely flexible approach to service delivery. All our requests are dealt with immediately and personally which is one of the main reasons why we are looking to extend the service to cover the rest of WM Housing Group."