News

Estate Agent faces action for leaving data on the street

Date: 2014-08-11

A London estate agent is facing action from after leaving their customers open to ID theft and breaching the Data Protection Act by leaving papers containing personal information in clear plastic bags on the street.

The Information Commissioner’s Office (ICO) was informed in December 2013 that the estate agents was leaving papers containing personal information in clear plastic bags on the street with customers data visible to passing members of the public. The ICO warned the company that it must improve its compliance with the Data Protection Act by disposing of the information securely. 

In March, that the same estate agent was reported again for still leaving information in the street.

ICO Head of Enforcement, Stephen Eckersley, said:

“Customers will be rightly concerned that their information was left on a street for all to see. The papers visible to the public included copies of customer’s passports and details of previous tax payments. This could be all a fraudster would need to steal someone’s identity. 

“Despite a previous warning from our office, the company failed to address this issue. This is why we’ve served the business with an undertaking committing them to improving the way they handle their customers’ information.”