Compensation – the next penalty for a data breach?

We warn organisations about the consequences of a data breach on a daily basis: damage reputation, loss of customer confidence, ICO fines. The penalties are getting tougher and as consumer awareness of data protection grows, we believe the the ‘no win, no fee’ compensation claims will be on the rise too. The below advert was placed in Tuesday’s Yorkshire Post …


Is your e-waste really waste?

Could the phrase ‘One man’s trash is another man’s treasure’ be applied to your redundant electronic items or ‘waste’?
Too often when organisations refresh their IT or other electronic items they class the old, redundant equipment as waste, yet in many cases the items as a whole, or parts can be made readily marketable for reuse or recycled for materials recovery. …


World Earth Day 2015

Today, April 22nd, people around the world will celebrate the 45th Earth Day. Created in 1970 by John McConnell, the first Earth day saw 20 million Americans participating in rallies across the country, and is believed to mark the beginning of the worldwide environmental movement.
Now celebrated in more than 192 countries each year on April 22nd, World Earth Day sees events held …


Customer Survey 2015

At Russell Richardson we are constantly looking at ways to improve our customer satisfaction and deliver the highest quality service. This is why we use our annual customer satisfaction survey to help us see what we’re doing right and highlight where we need to improve.
Our most recent survey was sent out in January and the results are in. We’ve been …